Garantie & Rückgabe

Our goal is to provide total peace of mind, allowing you to focus on your adventure rather than your gear. This warranty covers all defects in materials and workmanship under normal use. Should your device encounter any technical issues during the warranty period, our dedicated energy team will provide expert troubleshooting, professional repairs, or a full replacement if necessary. We pride ourselves on rapid response times to get your power back up and running as quickly as possible.

If you are experiencing issues with power consistency, please attempt to recalibrate the battery by performing a few deep discharge cycles:

1. Discharge: Use the device until it shuts down automatically.
   
2. Drain: Repeatedly attempt to turn it on or let it sit until the screen no longer displays any numbers and the battery is completely exhausted.
   
3. Recharge: Charge the unit back to 100% without interruption.
   

Unauthorized Modifications & Handling

• Disassembly: Any attempt to disassemble the device or reassemble it by yourself.
• Battery Tampering: Damage caused by attempting to remove the internal, non-removable battery.
• Unauthorized Reproduction: The duplication of the manual or parts of it without written permission

Physical Abuse & Accidents

• Impact Damage: Dropping the unit, placing heavy objects on it, or subjecting it to strong shocks.
• Short-Circuiting: Intentional or accidental short-circuiting caused by metallic objects such as coins, hairpins, or keys.
• Improper Storage: Damage resulting from high humidity or exposure to dusty environments.

Environmental & Operational Misuse

• Extreme Elements: Exposing the device to fire, water, or other liquids, as well as keeping it in high-temperature areas or direct sunlight.
• Ventilation Neglect: Covering the device with towels, clothing, or other materials while it is in use or charging.
• Non-Emergency Use: Using the device as a permanent replacement for standard household AC or DC power rather than its intended role as an emergency power supply

If the issue persists after recalibration, please provide the following information to our support team:

• A 20-second video demonstrating the fault, including a clear view of the specifications/parameters of the connected devices.
  
• A clear photo of the Production Code located on the bottom of the product.
  
• Purchase details: Your shopping platform and order number.
  

Note: Once a quality defect is confirmed, no return is required. We will immediately arrange for a replacement unit to be sent to you. We appreciate your cooperation!

For customers who prefer traditional banking or offline transfers, we accept Western Union.

• How it works: Complete your transfer at a local branch or online, then must provide the following details to our [Support Center]:MTCN (10-digit Control Number)Sender’s Full Name & AddressExact Amount & Your FlashFish Order Number
• Note: Orders via Western Union are processed once our team manually verifies the funds (usually within 24–48 hours).

We accept all major international credit and debit cards. Our system is optimized for fast processing to get your gear shipped as quickly as possible.

• Supported Networks: Visa, MasterCard, JCB, Discover, Diners Club, and Visa Electron.
• Security Note: Please ensure your card is authorized for international online transactions if you are ordering from outside the billing country.

PayPal is our most popular payment method, offering an extra layer of buyer protection and a lightning-fast checkout.

• PayPal Balance: Use your existing funds for an instant transaction.
• Linked Cards: You can also use American Express (Amex) through the PayPal gateway.
• PayPal "Pay in 4": Available in eligible regions (including the US and parts of Europe), this allows you to split your purchase into 4 interest-free installments, making professional power more accessible than ever.

To help our community invest in premium energy solutions without the upfront strain, we offer specialized financing:

• Affirm (USA Only): Select Affirm at checkout to split the cost of your FlashFish gear into manageable monthly payments. Quick eligibility checks are performed at checkout without affecting your credit score.

Instant Notification: You will receive a confirmation email immediately after a successful payment.

Processing Status: Once paid, your order status will move to "Processing". This means our 2026 production batch gear is being picked and packed at one of our local warehouses (DE, PL, or USA).

Tracking: You will receive a second email with tracking details as soon as your order leaves the warehouse.

If your payment is being declined or if you have questions about regional payment options (like Klarna or iDEAL), our dedicated support team is ready to help:

📧 Email: info@flashfishtech.com
💬 Live Chat:
WhatsApp ： https://wa.me/8615976672158
WhatsApp Channel： https://whatsapp.com/channel/0029Vb7F7FD4inoikHbjyy3g