Товар чудовий прийшов до України за місяць часу на мітпошту, проте варто розуміти, що він не такий вмісткий як екофло, все працює чудово, нарікань не має
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Flashfish BP030B+TSP60 Solar Generator Kit |【LFP】300W+60W JaroS
FlashFish Warranty
Quick answer: FlashFish Europe warranty coverage depends on the product model, purchase channel and product condition. This page summarizes warranty periods for products purchased from this site. Refurbished items and items purchased from third-party stores may have different coverage.
Warranty periods
| Product group | Warranty for products purchased on this site | Notes |
|---|---|---|
| Most FlashFish portable power stations, solar panels and solar generator kits | 1 year | Applies to eligible products purchased from this site unless a product page states otherwise. |
| QE01D, QE02D, UA550, UA1100 | 1 year + 2 years | Extension terms must be confirmed during registration or after-sales review. |
| SR5000 | 5 years | Applies to eligible SR5000 purchases from this site. |
| Refurbished items or third-party store purchases | 1 year | Coverage may depend on the seller and purchase proof. |
What to prepare for support
- Order number or proof of purchase.
- Product model and SKU, if available.
- Clear photos or videos showing the issue.
- Serial number or label information, if requested by support.
Contact
Email: info@flashfishtech.com
WhatsApp: Message FlashFish support
At FlashFish, our warranty service is a cornerstone of our commitment to providing reliable energy solutions for your off-grid lifestyle. Whether you rely on a portable power station for weekend camping or a solar generator for emergency backup, every authentic product purchased through our authorized channels is backed by manufacturer warranty coverage. The exact coverage period depends on the specific model and should be checked on the product page, user manual or warranty card supplied with the product.
Our Commitment to You
Our goal is to provide total peace of mind, allowing you to focus on your adventure rather than your gear. This warranty covers all defects in materials and workmanship under normal use. Should your device encounter any technical issues during the warranty period, our dedicated energy team will provide expert troubleshooting, professional repairs, or a full replacement if necessary. We pride ourselves on rapid response times to get your power back up and running as quickly as possible.
Troubleshooting: Battery Recalibration
If you are experiencing issues with power consistency, please attempt to recalibrate the battery by performing a few deep discharge cycles:
- Discharge: Use the device until it shuts down automatically.
- Drain: Repeatedly attempt to turn it on or let it sit until the screen no longer displays any numbers and the battery is completely exhausted.
- Recharge: Charge the unit back to 100% without interruption.
FLASHFISH’s warranty does NOT apply to:
Unauthorized Modifications & Handling
- Disassembly: Any attempt to disassemble the device or reassemble it by yourself.
- Battery Tampering: Damage caused by attempting to remove the internal, non-removable battery.
- Unauthorized Reproduction: The duplication of the manual or parts of it without written permission
Physical Abuse & Accidents
- Impact Damage: Dropping the unit, placing heavy objects on it, or subjecting it to strong shocks.
- Short-Circuiting: Intentional or accidental short-circuiting caused by metallic objects such as coins, hairpins, or keys.
- Improper Storage: Damage resulting from high humidity or exposure to dusty environments.
Environmental & Operational Misuse
- Extreme Elements: Exposing the device to fire, water, or other liquids, as well as keeping it in high-temperature areas or direct sunlight.
- Ventilation Neglect: Covering the device with towels, clothing, or other materials while it is in use or charging.
- Non-Emergency Use: Using the device as a permanent replacement for standard household AC or DC power rather than its intended role as an emergency power supply
How to Submit a Claim
If the issue persists after recalibration, please provide the following information to our support team:
- A 20-second video demonstrating the fault, including a clear view of the specifications/parameters of the connected devices.
- A clear photo of the Production Code located on the bottom of the product.
- Purchase details: Your shopping platform and order number.
Note: Once a quality defect is confirmed, no return is required. We will immediately arrange for a replacement unit to be sent to you. We appreciate your cooperation!
Payment Methods | Secure, Simple & Flexible
At FlashFish, we believe that achieving energy independence shouldn’t be a headache at the checkout. Whether you are securing a compact A101 for your next adventure or investing in a heavy-duty SR5000 home backup system, we provide a variety of globally trusted and encrypted payment options to suit your needs.
4. Offline Payments: Western Union
For customers who prefer traditional banking or offline transfers, we accept Western Union.
- How it works: Complete your transfer at a local branch or online, then must provide the following details to our [Support Center]:MTCN (10-digit Control Number)Sender’s Full Name & AddressExact Amount & Your FlashFish Order Number
- Note: Orders via Western Union are processed once our team manually verifies the funds (usually within 24–48 hours).
1. Credit & Debit Cards (Global Standard)
We accept all major international credit and debit cards. Our system is optimized for fast processing to get your gear shipped as quickly as possible.
- Supported Networks: Visa, MasterCard, JCB, Discover, Diners Club, and Visa Electron.
- Security Note: Please ensure your card is authorized for international online transactions if you are ordering from outside the billing country.
2. PayPal (Recommended for Speed & Protection)
PayPal is our most popular payment method, offering an extra layer of buyer protection and a lightning-fast checkout.
- PayPal Balance: Use your existing funds for an instant transaction.
- Linked Cards: You can also use American Express (Amex) through the PayPal gateway.
- PayPal "Pay in 4": Available in eligible regions (including the US and parts of Europe), this allows you to split your purchase into 4 interest-free installments, making professional power more accessible than ever.
3. Financing & Buy Now, Pay Later
To help our community invest in premium energy solutions without the upfront strain, we offer specialized financing:
- Affirm (USA Only): Select Affirm at checkout to split the cost of your FlashFish gear into manageable monthly payments. Quick eligibility checks are performed at checkout without affecting your credit score.
Your Security is Our Priority 🛡️
Industry-Standard Encryption
We utilize SSL (Secure Socket Layer) encryption and the latest server-side security protocols. FlashFish never stores or even sees your full credit card details. All financial data is handled by our encrypted payment gateways (like PayPal), ensuring your information stays private and protected.
Order Confirmation & Status
Instant Notification: You will receive a confirmation email immediately after a successful payment.
Processing Status: Once paid, your order status will move to "Processing". This means our 2026 production batch gear is being picked and packed at one of our local warehouses (DE, PL, or USA).
Tracking: You will receive a second email with tracking details as soon as your order leaves the warehouse.
Need Assistance?
If your payment is being declined or if you have questions about regional payment options (like Klarna or iDEAL), our dedicated support team is ready to help:
📧 Email: info@flashfishtech.com
💬 Live Chat:
WhatsApp ： https://wa.me/8615976672158
WhatsApp Channel： https://whatsapp.com/channel/0029Vb7F7FD4inoikHbjyy3g
Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h
Shipping Policy
Specifications for Different Regions
EU socket (220V-240V（50Hz）) from EU warehouse by default. (For more details: Pls visit FlashFish EU where to buy)
Shipped from North American warehouse by default, equipped with US standard socket (110-120V (60Hz)).(For more details: Pls visit FlashFish US where to buy)
Local specifications from local warehouse by default. If you need other specifications, please note your demand.
Delivery Services：
Delivery will happen within 1-3 working days of dispatch, and usually 3-5 days (EU/US/SEA/JP/RS) later you will receive your products. On the day of delivery we will write the tracking number on the order system and email letting you know that delivery will take place.
- We are able to offer world class shipping options through our long term partnerships with UPS, DPD, FedEx, DHL and other leading global carriers.
- The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays. During the busy Holiday season, processing times take longer than usual, and some delays are to be expected.
For details, please see: Where to buy
* User Guides
Download free user guides for all of our products. The guides contain detailed information on technical specifications, operational instructions, and general care for the products.
