Support & Service

* Refund Policy

Return & Refund Policy

• If you purchased a  product from the FLASHFISH official store, you may request a return or refund. return and refund according to the following policy.
• If you purchased a FLASHFISH product from other suppliers and resellers, you may not request return or refund from us as our suppliers and resellers may have their own policies regarding refund and return. Please contact them for further information.

30-day No Reason to Return

Within 30 days of your purchase, if you are unsatisfied with your purchase (including but not limited to “don’t want”, ”don’t meet your needs”, or “don’t like” ), you may return the purchased items and accessories complete, unused, and in their original packing. 

• *Before returning the product, please send a picture of the packaged product and shipping script to our customer service staff, and apply for a return. After the customer service staff reviews the application materials, follow the return process according to the return instructions provided by the customer service staff.*(Please note that we will not accept returns event that are not in accordance with the above instructions,please understand.)
• You will be responsible to pay for the return shipping costs.
• Refund will be processed within 14 business days after the product is returned to FLASHFISH warehouse.

NOTE: We reserve the right to refuse returns for products that are damaged due to human factors.

 

* Warranty Policy & After-Sales Service

Warranty Extension:

• 1 YEAR + 1~2 YEAR  (New items from this site)
• 1 YEAR  (Refurbished items / items from Third-party store)

Model	Warranty	Model	Warranty
A101	1+1 YEAR	P60	1+1 YEAR
A201	1+1 YEAR	P63	1+1 YEAR
A301	1+1 YEAR	P66	1+1 YEAR
A501	1+1 YEAR	P15	1+1 YEAR
A601	1+1 YEAR	P25	1+1 YEAR
A1001	1+1 YEAR	P25 Max	1+1 YEAR
E200/EA150	1+1 YEAR	QE01D	1+2 YEAR
P56	1+1 YEAR	QE02D	1+2 YEAR
G300	1+1 YEAR	TSP60/TSP100	1+1 YEAR
J1000plus	1+1 YEAR	SP50/SP100	1+1 YEAR
F132	1+1 YEAR	UA550/UA1100	1+1 YEAR

Replacement / Maintenance Exclusions

FLASHFISH’s warranty does NOT apply to:

• Misused/abused/damaged by accident/damaged due to acts of nature. 
• Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals
• Non-quality related issues
• Items purchased from unauthorized resellers
• Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes
• Not able to provide valid proof of purchase

How to claim warranty?

Please do not hesitate to reach out to our dedicated customer service team at

  info@flashfishtech.com

  FF Flashfish

You could please provide us the following information:

1. A video that shows the problem, and the video should contain the bottom serial number of the battery pack;
2. State a product malfunction.
3. Your procurement channels/shopping platforms, order number, address and phone number (for shipping replacement)