Shipping & Delivery

We primarily ship from local warehouses located in Germany or Poland to European countries.

Free shipping to all European countries.

We partner with reputable, large international carriers to ensure your parcels arrive at their destination quickly and safely.。

Freight

These are estimates based on delivery times for most orders. Actual processing and delivery times may be shorter or longer during peak order periods.

Country/Region	Freight	Delivery time (days)
France/Germany/Poland	Free shipping	3-5
IT/NL/BE/LU/DK/ IE/GR/ES/PT/AT/ FI/SE/CY/MT/HU/ CZ/SK/SI/EE/LV/LT/RS	Free shipping	3-7
Other European countries	Contact Us	8-20

Order Successful

After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Processing

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability.

Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.

Shipping

Our partners with major international shipping companies to offer different methods. For example: DHL, UPS, EMS, etc.

You can choose your preferred shipping method on the Order Information page during the checkout process.

Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

Delivered

Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

We high recommend that customers purchase a tracking number and shipping insurance during the check out for peace of mind when waiting for their package.

Tax

Kindly note that all packages are shipped from different Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.

Contact Us

If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.

Email: info@flashfishtech.com

WhatsApp：+86 15976672158

Phone:+1 (818) 338-1878

At FlashFish, we aim to provide a seamless and secure shopping experience for our customers worldwide. Whether you are purchasing a compact power station or a high-capacity home energy system, we offer a variety of trusted payment methods to suit your needs.

Payment Methods | Secure, Simple & Flexible

At FlashFish, we believe that achieving energy independence shouldn’t be a headache at the checkout. Whether you are securing a compact A101 for your next adventure or investing in a heavy-duty SR5000 home backup system, we provide a variety of globally trusted and encrypted payment options to suit your needs.

1. Credit & Debit Cards (Global Standard)

We accept all major international credit and debit cards. Our system is optimized for fast processing to get your gear shipped as quickly as possible.

Supported Networks: Visa, MasterCard, JCB, Discover, Diners Club, and Visa Electron.
Security Note: Please ensure your card is authorized for international online transactions if you are ordering from outside the billing country.

2. PayPal (Recommended for Speed & Protection)

PayPal is our most popular payment method, offering an extra layer of buyer protection and a lightning-fast checkout.

PayPal Balance: Use your existing funds for an instant transaction.
Linked Cards: You can also use American Express (Amex) through the PayPal gateway.
PayPal "Pay in 4": Available in eligible regions (including the US and parts of Europe), this allows you to split your purchase into 4 interest-free installments, making professional power more accessible than ever.

3. Financing & Buy Now, Pay Later

To help our community invest in premium energy solutions without the upfront strain, we offer specialized financing:

Affirm (USA Only): Select Affirm at checkout to split the cost of your FlashFish gear into manageable monthly payments. Quick eligibility checks are performed at checkout without affecting your credit score.

4. Offline Payments: Western Union

For customers who prefer traditional banking or offline transfers, we accept Western Union.

How it works: Complete your transfer at a local branch or online, then must provide the following details to our [Support Center]:MTCN (10-digit Control Number)Sender’s Full Name & AddressExact Amount & Your FlashFish Order Number
Note: Orders via Western Union are processed once our team manually verifies the funds (usually within 24–48 hours).

Your Security is Our Priority 🛡️

Industry-Standard Encryption

We utilize SSL (Secure Socket Layer) encryption and the latest server-side security protocols. FlashFish never stores or even sees your full credit card details. All financial data is handled by our encrypted payment gateways (like PayPal), ensuring your information stays private and protected.

Order Confirmation & Status

Instant Notification: You will receive a confirmation email immediately after a successful payment.

Processing Status: Once paid, your order status will move to "Processing". This means our 2026 production batch gear is being picked and packed at one of our local warehouses (DE, PL, or USA).

Tracking: You will receive a second email with tracking details as soon as your order leaves the warehouse.

Need Assistance?

If your payment is being declined or if you have questions about regional payment options (like Klarna or iDEAL), our dedicated support team is ready to help:

📧 Email: info@flashfishtech.com
💬 Live Chat:
WhatsApp ： https://wa.me/8615976672158
WhatsApp Channel： https://whatsapp.com/channel/0029Vb7F7FD4inoikHbjyy3g

How to claim warranty?

FlashFish Warranty protection is a core part of our commitment to providing reliable, long-term energy solutions for your off-grid lifestyle. We understand that whether you are using a portable power station for weekend camping or a solar generator kit for emergency backup, you need to trust that your gear is built to last. That is why every authentic product purchased through our authorized channels comes with a comprehensive manufacturer warranty, typically ranging from 12 to 24 months depending on the specific model.

Our FlashFish warranty coverage is designed to be hassle-free, ensuring that you can focus on your adventures rather than your equipment. This policy covers all defects in materials and workmanship under normal use. If your unit experiences a technical issue during the coverage period, our dedicated professional energy team will provide expert troubleshooting, repair services, or a full replacement if necessary. We take pride in our rapid response times and our ability to get your power back up and running as quickly as possible.

FlashFish full-platform after-sales service and extended warranty link:

https://www.flashfishtech.com/pages/warranty

* Shipping Policy

Specifications for Different Regions

Europe

EU socket (220V-240V（50Hz）) from EU warehouse by default. (For more details: Pls visit Flashfish EU where to buy )

North America

Shipped from North American warehouse by default, equipped with US standard socket (110-120V (60Hz)).(For more details: Pls visit Flashfish US where to buy )

Other countries

Local specifications from local warehouse by default. If you need other specifications, please note your demand.

Delivery Services：
Delivery will happen within 1-3 working days of dispatch, and usually 3-5 days (EU/US/SEA/JP/RS) later you will receive your products. On the day of delivery we will write the tracking number on the order system and email letting you know that delivery will take place.

We are able to offer world class shipping options through our long term partnerships with UPS, DPD, FedEx, DHL and other leading global carriers.
The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays. During the busy Holiday season, processing times take longer than usual, and some delays are to be expected.

For details, please see: Where to buy

* User Guides

Download free user guides for all of our products. The guides contain detailed information on technical specifications, operational instructions, and general care for the products.

Warranty

FlashFish Warranty protection is a core part of our commitment to providing reliable, long-term energy solutions for your off-grid lifestyle. We understand that whether you are using a portable power station for weekend camping or a solar generator kit for emergency backup, you need to trust that your gear is built to last. That is why every authentic product purchased through our authorized channels comes with a comprehensive manufacturer warranty, typically ranging from 24 to 60 months depending on the specific model.

Our FlashFish warranty coverage is designed to be hassle-free, ensuring that you can focus on your adventures rather than your equipment. This policy covers all defects in materials and workmanship under normal use. If your unit experiences a technical issue during the coverage period, our dedicated professional energy team will provide expert troubleshooting, repair services, or a full replacement if necessary. We take pride in our rapid response times and our ability to get your power back up and running as quickly as possible.

FlashFish full-platform after-sales service and extended warranty link:

https://www.flashfishtech.com/pages/warranty

Fast shipping

Free shipping from local warehouse

Free returns

30-Day Money-back Guarantee

Customer support

info@flashfishtech.com

Business Inquiries

market@flashfishtech.com
info@flashfishtech.com

Shipping & Delivery

Order Successful

Payment Methods | Secure, Simple & Flexible

Your Security is Our Priority 🛡️

Industry-Standard Encryption

* Shipping Policy

Specifications for Different Regions

Delivery Services：Delivery will happen within 1-3 working days of dispatch, and usually 3-5 days (EU/US/SEA/JP/RS) later you will receive your products. On the day of delivery we will write the tracking number on the order system and email letting you know that delivery will take place.

We are able to offer world class shipping options through our long term partnerships with UPS, DPD, FedEx, DHL and other leading global carriers.

The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays. During the busy Holiday season, processing times take longer than usual, and some delays are to be expected.

For details, please see: Where to buy

Let customers speak for us

Delivery Services：
Delivery will happen within 1-3 working days of dispatch, and usually 3-5 days (EU/US/SEA/JP/RS) later you will receive your products. On the day of delivery we will write the tracking number on the order system and email letting you know that delivery will take place.