Garantia FlashFish
Quick answer: FlashFish Europe warranty coverage depends on the product model, purchase channel and product condition. This page summarizes warranty periods for products purchased from this site. Refurbished items and items purchased from third-party stores may have different coverage.
Warranty periods
| Product group | Warranty for products purchased on this site | Notes |
|---|---|---|
| Most FlashFish portable power stations, solar panels and solar generator kits | 1 year | Applies to eligible products purchased from this site unless a product page states otherwise. |
| QE01D, QE02D, UA550, UA1100 | 1 year + 2 years | Extension terms must be confirmed during registration or after-sales review. |
| SR5000 | 5 years | Applies to eligible SR5000 purchases from this site. |
| Refurbished items or third-party store purchases | 1 year | Coverage may depend on the seller and purchase proof. |
What to prepare for support
- Order number or proof of purchase.
- Product model and SKU, if available.
- Clear photos or videos showing the issue.
- Serial number or label information, if requested by support.
Contact
Email: info@flashfishtech.com
WhatsApp: Message FlashFish support
At FlashFish, our warranty service is a cornerstone of our commitment to providing reliable energy solutions for your off-grid lifestyle. Whether you rely on a portable power station for weekend camping or a solar generator for emergency backup, every authentic product purchased through our authorized channels is backed by manufacturer warranty coverage. The exact coverage period depends on the specific model and should be checked on the product page, user manual or warranty card supplied with the product.
Our Commitment to You
Our goal is to provide total peace of mind, allowing you to focus on your adventure rather than your gear. This warranty covers all defects in materials and workmanship under normal use. Should your device encounter any technical issues during the warranty period, our dedicated energy team will provide expert troubleshooting, professional repairs, or a full replacement if necessary. We pride ourselves on rapid response times to get your power back up and running as quickly as possible.
Troubleshooting: Battery Recalibration
If you are experiencing issues with power consistency, please attempt to recalibrate the battery by performing a few deep discharge cycles:
- Discharge: Use the device until it shuts down automatically.
- Drain: Repeatedly attempt to turn it on or let it sit until the screen no longer displays any numbers and the battery is completely exhausted.
- Recharge: Charge the unit back to 100% without interruption.
FLASHFISH’s warranty does NOT apply to:
Unauthorized Modifications & Handling
- Disassembly: Any attempt to disassemble the device or reassemble it by yourself.
- Battery Tampering: Damage caused by attempting to remove the internal, non-removable battery.
- Unauthorized Reproduction: The duplication of the manual or parts of it without written permission
Physical Abuse & Accidents
- Impact Damage: Dropping the unit, placing heavy objects on it, or subjecting it to strong shocks.
- Short-Circuiting: Intentional or accidental short-circuiting caused by metallic objects such as coins, hairpins, or keys.
- Improper Storage: Damage resulting from high humidity or exposure to dusty environments.
Environmental & Operational Misuse
- Extreme Elements: Exposing the device to fire, water, or other liquids, as well as keeping it in high-temperature areas or direct sunlight.
- Ventilation Neglect: Covering the device with towels, clothing, or other materials while it is in use or charging.
- Non-Emergency Use: Using the device as a permanent replacement for standard household AC or DC power rather than its intended role as an emergency power supply
How to Submit a Claim
If the issue persists after recalibration, please provide the following information to our support team:
- A 20-second video demonstrating the fault, including a clear view of the specifications/parameters of the connected devices.
- A clear photo of the Production Code located on the bottom of the product.
- Purchase details: Your shopping platform and order number.
Note: Once a quality defect is confirmed, no return is required. We will immediately arrange for a replacement unit to be sent to you. We appreciate your cooperation!
* User Guides
Download free user guides for all of our products. The guides contain detailed information on technical specifications, operational instructions, and general care for the products.
