FlashFish Europe policy support
FlashFish Returns & Refund Policy
Quick answer: FlashFish Europe customers may request a return within 30 calendar days after receiving the product. If you need to cancel an order, return a product or request a refund, contact FlashFish support before sending anything back. Refund handling is normally completed within 7 business days after FlashFish confirms the eligible cancellation or completes the required return inspection.
This page is for FlashFish Europe orders. Products purchased from another marketplace, distributor or reseller may follow that seller's return and refund process.
How the FlashFish return process works
1. Contact support first
Email FlashFish support with your order number, product model, reason for return or refund, and photos or video if the product appears damaged or faulty. Do this within 30 calendar days after receiving the product if you are requesting a return.
2. Wait for return instructions
Do not return lithium-battery products without written instructions. Support will confirm whether an RMA, return address, label or special packaging step is required.
3. Refund or service review
After the case is reviewed, FlashFish support may confirm cancellation, refund review, repair guidance, replacement guidance or other after-sales steps depending on the situation. Eligible refunds are normally handled within 7 business days after confirmation or inspection.
Policy summary
Return and refund rules at a glance
Before shipment
- Refund request within 24 hours after placing the order and before shipment: transaction fees apply.
- Credit-card payments: 1.5% transaction fee.
- PayPal payments: 2% transaction fee.
- Klarna payments: 2.6% transaction fee.
After shipment or delivery
- Refund request within 24 hours but after shipment: product return shipping costs apply.
- After receiving the product: customers may request a return within 30 calendar days.
- Confirmed defective return: return shipping is covered by FlashFish.
- Unconditional return: return shipping is paid by the customer.
- Refund handling is normally completed within 7 business days after confirmation or required inspection.
Typical request timeline
The exact timing depends on order status, carrier handling, product inspection and payment-provider processing.
Step 1: Submit the request
Contact FlashFish with the order number, product model, request type and supporting evidence. For returns after delivery, submit the request within 30 calendar days after receiving the product.
Step 2: Wait for confirmation
FlashFish support confirms whether the case is cancellation, defective return, unconditional return, warranty support or another after-sales route.
Step 3: Return if required
If FlashFish confirms a return, send the product back within 15 business days and follow the battery-product packaging and carrier instructions provided by support.
Step 4: Refund handling
Eligible refunds are normally handled within 7 business days after FlashFish confirms the cancellation or completes the required return inspection.
Returns and refunds: key policy areas
The sections below explain how FlashFish support reviews common return and refund requests.
If you request a refund within 24 hours after placing the order and before shipment, FlashFish will charge the payment transaction fee: 1.5% for credit-card payments, 2% for PayPal payments, and 2.6% for Klarna payments. If the order is requested within 24 hours but has already shipped, product return shipping costs will apply.
If your order arrives damaged, appears faulty, or does not match the ordered item, contact support with proof of purchase and clear photos or video. Keep the product, accessories and packaging until FlashFish support confirms the next step. For confirmed defective returns, return shipping is covered by FlashFish.
Customers may request a return within 30 calendar days after receiving the product. For an unconditional return that is not caused by a confirmed product defect, return shipping is the customer's responsibility. Contact FlashFish support before sending the item back.
Return shipping reimbursement depends on the case type. For a confirmed defective return, FlashFish covers the return shipping. For an unconditional return, the customer is responsible for return shipping. Portable power stations and related battery products may require specific return packaging and carrier handling.
Refund handling is normally completed within 7 business days after FlashFish confirms the eligible cancellation or after the returned product has been received and inspected where a return is required. The time for funds to appear in the customer's account may also depend on the payment provider or bank.
A return or refund request may be declined or delayed in the following cases:
- The case is reported more than 30 calendar days after the product was sold to the customer.
- The product is returned without confirmation from FlashFish customer service.
- The product is not returned within 15 business days after FlashFish confirms the return; in this case, the return authorization may expire and the customer must contact support again.
- No legal proof of purchase, receipt or invoice is provided, or there is reasonable suspicion that the document is forged or altered.
- The returned product does not include all original parts, accessories and packaging, or the product is damaged because of user operation error.
- The product fault or damage is caused by impact, burns, unauthorized use or product modification, including exposure to moisture, foreign matter entering the product such as water, oil or sand, or improper installation or operation.
- Product labels, serial numbers, water-damage marks or similar identifiers show signs of tampering or alteration.
- The loss is caused by uncontrollable external factors such as fire, flood, strong wind, lightning or traffic accident.
- No transport damage certificate is issued by the freight forwarding company.
- Damage is caused by reliability or compatibility issues when third-party components that are not approved for FlashFish product parameters or certified by FlashFish are used as inputs or loads.
- After inspection, the product does not meet the return requirements.
What to prepare before you request a return
- Order number or proof of purchase.
- Product model and the email address used for the order.
- Photos of the product, accessories, packaging and shipping label where relevant.
- A short video if the issue is technical or intermittent.
- A clear description of whether you are requesting cancellation, return, refund, repair guidance or replacement guidance.
Return preparation
Packaging, proof and battery-product handling
Portable power products and related battery products must be returned only after FlashFish support confirms the return. This helps avoid carrier refusal, missing-case matching and battery-shipping issues.
- Keep the original packaging, accessories, manuals and labels where available.
- Do not remove or alter product labels, serial numbers, warning labels or water-damage marks.
- Do not open, disassemble, modify or repair the product before support review.
- Use photos or video to show visible damage, packaging damage, serial labels and the reported issue.
- If the claim involves shipping damage, ask the carrier or freight forwarding company for a transport damage certificate where required.
- Do not use unapproved third-party components as input sources or loads during troubleshooting.
After review
What happens after FlashFish checks the case
After FlashFish checks the order record, evidence and returned product where applicable, support will confirm the next step. Depending on the case, the outcome may be a refund, return-shipping instruction, replacement guidance, warranty-support route, or a notice that the product does not meet the return requirements.
If a returned product is missing original parts, accessories or packaging, or if inspection shows user-caused damage, unauthorized modification, label alteration, moisture or foreign-matter ingress, or other non-eligible conditions, the return or refund request may be declined or delayed.
Returns & Refunds FAQ
Can I return a FlashFish product bought from another seller?
If you purchased from a marketplace, distributor or reseller outside FlashFish Europe, contact that seller first. Their return and refund process may be different from this store's process.
Can I send the product back before support replies?
No. Please wait for FlashFish support instructions before shipping a lithium-battery product back. Unconfirmed returns may be delayed, refused by a carrier, or become difficult to match to your order.
Should accessories and packaging be included?
If a return is approved, support may ask you to include the product, accessories, manuals, labels or original packaging where available. Follow the instructions provided for your case.
How do I contact FlashFish about a return or refund?
Email info@flashfishtech.com with your order number and issue details, or use the FlashFish contact page.
Are there special exceptions for different European countries?
No special exceptions for different European countries are currently listed. If your order involves a remote area, island address, freight forwarder or battery-shipping restriction, contact FlashFish support before returning the product.
How long does refund handling take?
Refund handling is normally completed within 7 business days after FlashFish confirms the eligible cancellation or completes the required return inspection. Your bank or payment provider may need extra time to post the funds.
What if my order has already shipped?
If the order has already shipped, the request must follow the return process. If the request is made within 24 hours after ordering but shipment has already started, product return shipping costs will apply.
Why is a transaction fee charged before shipment?
For refund requests made within 24 hours after ordering and before shipment, FlashFish charges the payment transaction fee collected by the payment channel: 1.5% for credit-card payments, 2% for PayPal payments and 2.6% for Klarna payments.
Can a used or opened product be returned?
FlashFish support must review the case first. A return may be declined if the product is damaged by user operation error, impact, burns, unauthorized use or modification, moisture exposure, foreign-matter ingress, improper installation or improper operation.
What if accessories or packaging are missing?
The returned product should include all original parts, accessories and packaging. Missing accessories, original parts or packaging may cause the return or refund request to be declined or delayed.
Do I need a transport damage certificate?
If the return or claim involves transport damage, FlashFish may require a transport damage certificate from the freight forwarding company or carrier. If no certificate is issued, the case may not meet the return requirements.
Need help?
Contact FlashFish before sending products back
Email: info@flashfishtech.com
Contact page: https://eu.flashfishtech.com/pages/contact
Related page: FlashFish warranty and after-sales support
