Товар чудовий прийшов до України за місяць часу на мітпошту, проте варто розуміти, що він не такий вмісткий як екофло, все працює чудово, нарікань не має
JaroS
Freight
These are estimates based on delivery times for most orders. Actual processing and delivery times may be shorter or longer during peak order periods.
| Country/Region | Freight | Delivery time (days) |
| France/Germany/Poland | Free shipping | 3-5 |
|
IT/NL/BE/LU/DK/ IE/GR/ES/PT/AT/ FI/SE/CY/MT/HU/ CZ/SK/SI/EE/LV/LT/RS |
Free shipping | 3-7 |
| Other European countries | Contact Us | 8-20 |
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
Processing
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability.
Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.
Shipping
Our partners with major international shipping companies to offer different methods. For example: DHL, UPS, EMS, etc.
You can choose your preferred shipping method on the Order Information page during the checkout process.
Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.
Delivered
Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
We high recommend that customers purchase a tracking number and shipping insurance during the check out for peace of mind when waiting for their package.
Tax
Kindly note that all packages are shipped from different Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.
Contact Us
If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.
Email: info@flashfishtech.com
WhatsApp:+86 15976672158
Phone:+1 (818) 338-1878
At FlashFish, we believe that achieving energy independence shouldn’t be a headache at the checkout. Whether you are securing a compact A101 for your next adventure or investing in a heavy-duty SR5000 home backup system, we provide a variety of globally trusted and encrypted payment options to suit your needs.
We accept all major international credit and debit cards. Our system is optimized for fast processing to get your gear shipped as quickly as possible.
PayPal is our most popular payment method, offering an extra layer of buyer protection and a lightning-fast checkout.
To help our community invest in premium energy solutions without the upfront strain, we offer specialized financing:
For customers who prefer traditional banking or offline transfers, we accept Western Union.
We utilize SSL (Secure Socket Layer) encryption and the latest server-side security protocols. FlashFish never stores or even sees your full credit card details. All financial data is handled by our encrypted payment gateways (like PayPal), ensuring your information stays private and protected.
Instant Notification: You will receive a confirmation email immediately after a successful payment.
Processing Status: Once paid, your order status will move to "Processing". This means our 2026 production batch gear is being picked and packed at one of our local warehouses (DE, PL, or USA).
Tracking: You will receive a second email with tracking details as soon as your order leaves the warehouse.
If your payment is being declined or if you have questions about regional payment options (like Klarna or iDEAL), our dedicated support team is ready to help:
📧 Email: info@flashfishtech.com
💬 Live Chat:
WhatsApp : https://wa.me/8615976672158
WhatsApp Channel: https://whatsapp.com/channel/0029Vb7F7FD4inoikHbjyy3g
How to claim warranty?
FlashFish Warranty protection is a core part of our commitment to providing reliable, long-term energy solutions for your off-grid lifestyle. We understand that whether you are using a portable power station for weekend camping or a solar generator kit for emergency backup, you need to trust that your gear is built to last. That is why every authentic product purchased through our authorized channels comes with a comprehensive manufacturer warranty, typically ranging from 12 to 24 months depending on the specific model.
Our FlashFish warranty coverage is designed to be hassle-free, ensuring that you can focus on your adventures rather than your equipment. This policy covers all defects in materials and workmanship under normal use. If your unit experiences a technical issue during the coverage period, our dedicated professional energy team will provide expert troubleshooting, repair services, or a full replacement if necessary. We take pride in our rapid response times and our ability to get your power back up and running as quickly as possible.
FlashFish full-platform after-sales service and extended warranty link:
EU socket (220V-240V(50Hz)) from EU warehouse by default. (For more details: Pls visit Flashfish EU where to buy)
Shipped from North American warehouse by default, equipped with US standard socket (110-120V (60Hz)).(For more details: Pls visit Flashfish US where to buy)
Local specifications from local warehouse by default. If you need other specifications, please note your demand.
* User Guides
Download free user guides for all of our products. The guides contain detailed information on technical specifications, operational instructions, and general care for the products.
Warranty
FlashFish Warranty protection is a core part of our commitment to providing reliable, long-term energy solutions for your off-grid lifestyle. We understand that whether you are using a portable power station for weekend camping or a solar generator kit for emergency backup, you need to trust that your gear is built to last. That is why every authentic product purchased through our authorized channels comes with a comprehensive manufacturer warranty, typically ranging from 24 to 60 months depending on the specific model.
Our FlashFish warranty coverage is designed to be hassle-free, ensuring that you can focus on your adventures rather than your equipment. This policy covers all defects in materials and workmanship under normal use. If your unit experiences a technical issue during the coverage period, our dedicated professional energy team will provide expert troubleshooting, repair services, or a full replacement if necessary. We take pride in our rapid response times and our ability to get your power back up and running as quickly as possible.
FlashFish full-platform after-sales service and extended warranty link: