FlashFish User Guides | Official Product Manuals & Technical Support


T2000	T1200s	T300PRO	BP030B

T200	E103

E200	G300	A101	A201

A301	A501	A601	A1001

SP18V50W	SP18V100W	TSP18V60W	TSP18V100W

P60	P63	P15	P25

J1000Plus	F132	P66	S25

At FlashFish, we aim to provide a seamless and secure shopping experience for our customers worldwide. Whether you are purchasing a compact power station or a high-capacity home energy system, we offer a variety of trusted payment methods to suit your needs.

Payment Methods | Secure, Simple & Flexible

At FlashFish, we believe that achieving energy independence shouldn’t be a headache at the checkout. Whether you are securing a compact A101 for your next adventure or investing in a heavy-duty SR5000 home backup system, we provide a variety of globally trusted and encrypted payment options to suit your needs.

4. Offline Payments: Western Union

For customers who prefer traditional banking or offline transfers, we accept Western Union.

How it works: Complete your transfer at a local branch or online, then must provide the following details to our [Support Center]:MTCN (10-digit Control Number)Sender’s Full Name & AddressExact Amount & Your FlashFish Order Number
Note: Orders via Western Union are processed once our team manually verifies the funds (usually within 24–48 hours).

1. Credit & Debit Cards (Global Standard)

We accept all major international credit and debit cards. Our system is optimized for fast processing to get your gear shipped as quickly as possible.

Supported Networks: Visa, MasterCard, JCB, Discover, Diners Club, and Visa Electron.
Security Note: Please ensure your card is authorized for international online transactions if you are ordering from outside the billing country.

2. PayPal (Recommended for Speed & Protection)

PayPal is our most popular payment method, offering an extra layer of buyer protection and a lightning-fast checkout.

PayPal Balance: Use your existing funds for an instant transaction.
Linked Cards: You can also use American Express (Amex) through the PayPal gateway.
PayPal "Pay in 4": Available in eligible regions (including the US and parts of Europe), this allows you to split your purchase into 4 interest-free installments, making professional power more accessible than ever.

3. Financing & Buy Now, Pay Later

To help our community invest in premium energy solutions without the upfront strain, we offer specialized financing:

Affirm (USA Only): Select Affirm at checkout to split the cost of your FlashFish gear into manageable monthly payments. Quick eligibility checks are performed at checkout without affecting your credit score.

Your Security is Our Priority

Industry-Standard Encryption

We utilize SSL (Secure Socket Layer) encryption and the latest server-side security protocols. FlashFish never stores or even sees your full credit card details. All financial data is handled by our encrypted payment gateways (like PayPal), ensuring your information stays private and protected.

Order Confirmation & Status

Instant Notification: You will receive a confirmation email immediately after a successful payment.

Processing Status: Once paid, your order status will move to "Processing". This means our 2026 production batch gear is being picked and packed at one of our local warehouses (DE, PL, or USA).

Tracking: You will receive a second email with tracking details as soon as your order leaves the warehouse.

Need Assistance?

If your payment is being declined or if you have questions about regional payment options (like Klarna or iDEAL), our dedicated support team is ready to help:

📧 Email: info@flashfishtech.com
💬 Live Chat:
WhatsApp ： https://wa.me/8615976672158
WhatsApp Channel： https://whatsapp.com/channel/0029Vb7F7FD4inoikHbjyy3g

Any question?

You can contact us through our contact page! We will be happy to assist you.

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h

How to claim warranty?

FlashFish Warranty protection is a core part of our commitment to providing reliable, long-term energy solutions for your off-grid lifestyle. We understand that whether you are using a portable power station for weekend camping or a solar generator kit for emergency backup, you need to trust that your gear is built to last. That is why every authentic product purchased through our authorized channels comes with a comprehensive manufacturer warranty, typically ranging from 12 to 24 months depending on the specific model.

Our FlashFish warranty coverage is designed to be hassle-free, ensuring that you can focus on your adventures rather than your equipment. This policy covers all defects in materials and workmanship under normal use. If your unit experiences a technical issue during the coverage period, our dedicated professional energy team will provide expert troubleshooting, repair services, or a full replacement if necessary. We take pride in our rapid response times and our ability to get your power back up and running as quickly as possible.

FlashFish full-platform after-sales service and extended warranty link:

https://www.flashfishtech.com/pages/warranty

* Shipping Policy

Specifications for Different Regions

Europe

EU socket (220V-240V（50Hz）) from EU warehouse by default. (For more details: Pls visit Flashfish EU where to buy )

North America

Shipped from North American warehouse by default, equipped with US standard socket (110-120V (60Hz)).(For more details: Pls visit Flashfish US where to buy )

Other countries

Local specifications from local warehouse by default. If you need other specifications, please note your demand.

Delivery Services：
Delivery will happen within 1-3 working days of dispatch, and usually 3-5 days (EU/US/SEA/JP/RS) later you will receive your products. On the day of delivery we will write the tracking number on the order system and email letting you know that delivery will take place.

We are able to offer world class shipping options through our long term partnerships with UPS, DPD, FedEx, DHL and other leading global carriers.
The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays. During the busy Holiday season, processing times take longer than usual, and some delays are to be expected.

For details, please see: Where to buy

* User Guides

Download free user guides for all of our products. The guides contain detailed information on technical specifications, operational instructions, and general care for the products.

Warranty

FlashFish Warranty protection is a core part of our commitment to providing reliable, long-term energy solutions for your off-grid lifestyle. We understand that whether you are using a portable power station for weekend camping or a solar generator kit for emergency backup, you need to trust that your gear is built to last. That is why every authentic product purchased through our authorized channels comes with a comprehensive manufacturer warranty, typically ranging from 24 to 60 months depending on the specific model.

Our FlashFish warranty coverage is designed to be hassle-free, ensuring that you can focus on your adventures rather than your equipment. This policy covers all defects in materials and workmanship under normal use. If your unit experiences a technical issue during the coverage period, our dedicated professional energy team will provide expert troubleshooting, repair services, or a full replacement if necessary. We take pride in our rapid response times and our ability to get your power back up and running as quickly as possible.

FlashFish full-platform after-sales service and extended warranty link:

https://www.flashfishtech.com/pages/warranty